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Different isn’t always better…but better is always different - Taichi Ohno
Net Promoter Score - Public / Open TrainingeXampleCG's "Net Promoter Score" programs benefit organizations and professionals who wish to implement world class customer engagement programs to ensure customer loyalty and sustained business growth
Program Schedule, Venue, Learning Mode & Fees
To be scheduled
Click "Book Now" button above to view fees and register
>> Book as a Group!! Avail attractive discounts!! Click image below to view Live On-Line Classroom joining instructions
Course Outline
Introduction
Customer Segments and Loyalty
Implementation Roadmap
Implementation Roadmap
Action Planning
Assessment and Feedback |
Program Objectives
To impart Net Promoter Score based customer engagement framework skills and implementation capabilities to organizational team
Who should attend?
Top, Senior, Middle and Junior level executives or Consultants and start-up entrepreneurs from any industry and academic faculties keen to acquire Net Promoter Score skills and implement successful projects
2+ years work experience after Under graduate (or) Post graduate qualification is desirable Certification & PDUs
Net Promoter Score - Participation and Course Completion Certificate
Earn 8 PDUs / 0.8 CEUs Assessment
Objective Type Assessment (60 minutes)
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Program Information and Instructions
Program Delivery
The program shall be conducted in an immensely practical manner through examples, illustrations, case studies, games, group work, data analysis and Q&A sessions with sharp focus on business results driven competency development. It shall also leverage eXampleCG’s standardized and world class Net Promoter Score framework templates to impart structured, hand-on, practical and implementation driven competencies to the participants.
Program Fee
Program Fee is inclusive of:
Note: Candidates shall bring their own laptop installed with MS-Office 2007 (or above) . The software, templates and exercise content for each program shall be installed to the participant’s laptop.
The certificates (Participation and Course Completion) shall be issued by “eXample India” and the names of certified candidates shall be listed in eXampleCG's website shortly thereafter.
For candidates desirous of receiving relevant Course Completion Certificate from “eXample USA”, an additional application fee (as indicated in the brochure) shall be payable. Candidates intending to take up International or USA based assignments may wish to avail of this add-on option.
The program shall be conducted in an immensely practical manner through examples, illustrations, case studies, games, group work, data analysis and Q&A sessions with sharp focus on business results driven competency development. It shall also leverage eXampleCG’s standardized and world class Net Promoter Score framework templates to impart structured, hand-on, practical and implementation driven competencies to the participants.
Program Fee
Program Fee is inclusive of:
- Course materials
- Training services
- Assessment Test (First Time)
- Participation Certificate (for all attendees)
- Course Completion Certificate (to those passing the test with >= 75.0% score)
- Service Tax (as applicable)
Note: Candidates shall bring their own laptop installed with MS-Office 2007 (or above) . The software, templates and exercise content for each program shall be installed to the participant’s laptop.
The certificates (Participation and Course Completion) shall be issued by “eXample India” and the names of certified candidates shall be listed in eXampleCG's website shortly thereafter.
For candidates desirous of receiving relevant Course Completion Certificate from “eXample USA”, an additional application fee (as indicated in the brochure) shall be payable. Candidates intending to take up International or USA based assignments may wish to avail of this add-on option.
