Different isn’t always better…but better is always different - Taichi Ohno

Net Promoter Score - Public / Open Training

eXampleCG's "Net Promoter Score" programs benefit organizations and professionals who wish to implement world class customer engagement programs to ensure customer loyalty and sustained business growth 

Program Schedule, Venue, Learning Mode & Fees

  • India
  • Nigeria
  • UAE
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To be scheduled
Abuja
(FCT)

To be Announced
8 Hours
9 AM to 5.30 PM WAT
15 Persons only

Attend In-Person @Venue
Lagos
(Lagos)

To be Announced
8 Hours
9 AM to 5.30 PM WAT
15 Persons only

Attend In-Person @Venue
Dubai
(UAE)

To be Announced
12 Hours
9 AM to 5 PM GST
​15 Persons only

Attend In-Person @Venue
Abudhabi
(UAE)

To be Scheduled
12 Hours
9 AM to 5 PM GST
​15 Persons only

Attend In-Person @Venue
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Course Outline

Introduction
  • NPS Framework
  • NPS Advantages and Benefits

Customer Segments and Loyalty
  • NPS and Customer Profitability
  • Key Segment Identification
  • Customer Classification

Implementation Roadmap
  • Roadmap development
  • NPS Program management
  • Build Buy-in and commitment

Implementation Roadmap
  • Data Collection, analysis & reports
  • Sampling strategies and responses
  • Data control and monitoring

​Action Planning
  • Key drivers identification
  • Goal setting and strategies
  • Build differentiated experience
  • Learning and culture change

Assessment and Feedback

Program Objectives

To impart Net Promoter Score based customer engagement framework skills and implementation capabilities to organizational team

Who should attend?

Top, Senior, Middle and Junior level executives or Consultants and start-up entrepreneurs from any industry and academic faculties keen to acquire Net Promoter Score skills and implement successful projects

2+ years work experience after Under graduate (or) Post graduate qualification is desirable

Certification & PDUs

Net Promoter Score - Participation and Course Completion Certificate
Earn 8 PDUs / 0.8 CEUs

Assessment

Objective Type Assessment (60 minutes)

Program Information and Instructions

Program Delivery
The program shall be conducted in an immensely practical manner through examples, illustrations, case studies, games, group work, data analysis and Q&A sessions with sharp focus on business results driven competency development. It shall also leverage eXampleCG’s standardized and world class Net Promoter Score framework templates to impart structured, hand-on, practical and implementation driven competencies to the participants.

Program Fee
Program Fee is inclusive of:
  • Course materials
  • Training services
  • Assessment Test (First Time)
  • Participation Certificate (for all attendees)
  • Course Completion Certificate (to those passing the test with >= 75.0% score)
  • Service Tax (as applicable)

Note: Candidates shall bring their own laptop installed with MS-Office 2007 (or above) . The software, templates and exercise content for each program shall be installed to the participant’s laptop.

The certificates (Participation and Course Completion) shall be issued by “eXample India” and the names of certified candidates shall be listed in eXampleCG's website shortly thereafter.

For candidates desirous of receiving relevant Course Completion Certificate from “eXample USA”, an additional application fee (as indicated in the brochure) shall be payable. Candidates intending to take up International or USA based assignments may wish to avail of this add-on option.
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